Zeuth Return Policy

At Zeuth, we value your satisfaction and aim to make your shopping experience seamless and enjoyable. However, as a marketplace connecting you with a variety of independent vendors, it’s important to note that return policies may vary depending on the seller. Below is an outline of how returns work on Zeuth:

  1. Vendor-Specific Return Policies
    Each vendor on Zeuth sets their own return and refund policies, which are displayed on the product page or within the vendor’s profile. Please review these policies carefully before making your purchase to understand the terms and conditions that apply.
  2. Eligibility for Returns
    Returns are generally accepted for:
    • Incorrect items received
    • Damaged or defective products (must be reported within the timeframe specified by the vendor)
    • Items eligible for change of mind (if specified by the vendor)
    Items must be in their original packaging, unused, and accompanied by proof of purchase to qualify for a return.
  3. How to Initiate a Return
    To start the return process, contact the vendor directly via the communication tools provided on the Zeuth platform. Include details such as your order number, the item in question, and the reason for the return. If you encounter any issues, our customer support team is available to assist.
  4. Shipping and Return Costs
    • Some vendors may cover the return shipping costs for defective or incorrect items.
    • For change-of-mind returns, you may be responsible for return shipping fees unless otherwise stated by the vendor.
  5. Refunds and Replacements
    Refunds or replacements will be processed according to the vendor’s policy. Once the vendor has received and approved the returned item, the refund will be issued to your original payment method or store credit, depending on the vendor’s terms.
  6. Exceptions and Exclusions
    Certain items may not be eligible for returns, such as:
    • Perishable goods
    • Intimate or hygiene products
    • Custom or personalised items
    Please refer to the vendor’s policy for a full list of exclusions.
  7. Dispute Resolution
    If you are unable to resolve a return issue directly with a vendor, Zeuth’s customer support team can mediate to ensure a fair resolution. Contact us with all relevant details, including proof of communication with the vendor.

By shopping on Zeuth, you acknowledge and agree to adhere to the return policies set forth by individual vendors. For any additional assistance, reach out to Zeuth’s Customer Support.